Privacy Policy
On this page
- 1. About Ever Digital
- 2. Information We Collect
- 3. How We Collect Information
- 4. How We Use Personal Information
- 5. Legal Basis for Processing
- 6. WooCommerce and Online Orders
- 7. Payment Processing
- 8. Odoo Implementation and Project Data
- 9. SaaS and Software Solutions
- 10. Cookies
- 11. Google Analytics and Search Tools
- 12. Advertising and Marketing Platforms
- 13. Email Communications
- 14. Information We Share
- 15. International Data Transfers
- 16. Data Retention
- 17. Data Security
- 18. Your Privacy Rights
- 19. Account Deletion and Order Records
- 20. Children’s Privacy
- 21. Automated Decision-Making
- 22. External Websites
- 23. Changes to This Privacy Policy
- 24. Contact Ever Digital
Effective Date: 7 September 2026
Ever Digital respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Ever Digital for General Trading and Computer Programs Ltd. (“Ever Digital”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal information when you visit our website, purchase products or services, contact us, use our software or SaaS solutions, or otherwise interact with our business.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. About Ever Digital
Ever Digital provides ERP implementation, SaaS products, business software, automation, custom digital solutions, consulting, and related technology services.
Our registered business operates from:
Ever Digital for General Trading and Computer Programs Ltd.
Empire Business Towers, T4, Floor 2, Office No. 5
Empire World, Erbil
Kurdistan Region, Iraq
Website: www.ever-digital.com
Email: info@ever-digital.com
Ever Digital serves customers in Iraq and internationally.
2. Information We Collect
We may collect personal information when you visit our website, submit a form, create an account, purchase a product or service, request a quotation, communicate with our team, or use one of our solutions.
The information we collect may include:
Identification and Contact Information
- Full name
- Company name
- Job title
- Email address
- Telephone number
- WhatsApp or other contact details
- Billing address
- Business address
- Country
- City
Account Information
If you create an account on our website, we may collect:
- Username
- Email address
- Account preferences
- Login activity
- Account-related settings
Passwords are stored using the security mechanisms provided by the website platform and are not intended to be accessible to Ever Digital staff in plain text.
Order and Transaction Information
When you purchase products or services through our website, we may collect:
- Products or services purchased
- Order number
- Order value
- Currency
- Payment status
- Billing details
- Selected service options
- Odoo Setup Packs selected
- Number of users
- Implementation requirements
- Order notes
- Refund or cancellation information
Business and Project Information
When you purchase an implementation package, request a quotation, or work with Ever Digital on a project, we may collect information relating to your business, including:
- Business processes
- Operational requirements
- Number of users
- Departments
- Software currently in use
- Requested Odoo applications
- ERP requirements
- Integration requirements
- Data migration requirements
- Hosting requirements
- Training requirements
- Project-related documents
- Files or information voluntarily provided by you
Communication Information
If you contact us, we may retain information contained in communications such as:
- Emails
- Website form submissions
- Customer support requests
- WhatsApp communications
- Sales inquiries
- Meeting notes
- Project communications
Technical and Usage Information
When you use our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Time spent on pages
- Approximate geographic location
- Traffic source
- Campaign information
- Cookie identifiers
- Website interaction data
3. How We Collect Information
We collect information through several sources, including:
- Information you provide directly
- WooCommerce checkout
- Website registration
- Contact forms
- Quotation forms
- Support requests
- Email communications
- Website cookies
- Analytics technologies
- Advertising platforms
- Payment providers
- SaaS platforms operated by Ever Digital
- Information provided during project implementation
4. How We Use Personal Information
We may use your information to:
Process Orders and Payments
We use customer information to:
- Process online purchases
- Confirm payments
- Manage orders
- Send order confirmations
- Issue invoices
- Handle refunds
- Manage outstanding payments
Deliver Services
We may use your information to:
- Deliver Odoo implementation services
- Configure selected Odoo Setup Packs
- Manage implementation projects
- Provide training
- Provide support
- Perform testing and go-live activities
- Deliver SaaS or software services
- Communicate project updates
Customer Service
We may use personal information to:
- Respond to questions
- Resolve support requests
- Manage complaints
- Provide technical assistance
- Follow up on orders or projects
Sales and Business Development
We may use information to:
- Respond to quotation requests
- Provide relevant product information
- Recommend suitable services
- Follow up on inquiries
- Prepare commercial proposals
Website Improvement and Analytics
We may use technical and usage information to:
- Understand how visitors use our website
- Improve website performance
- Improve product pages
- Measure marketing performance
- Identify technical issues
- Improve user experience
Security and Fraud Prevention
Information may be used to:
- Detect suspicious activity
- Prevent fraud
- Protect customer accounts
- Protect our systems
- Enforce our terms
- Investigate misuse or security incidents
Legal and Compliance Requirements
We may process information where necessary to:
- Maintain accounting records
- Maintain transaction records
- Respond to legal requests
- Comply with regulatory obligations
- Protect our legal rights
5. Legal Basis for Processing
Where applicable law requires a legal basis, Ever Digital may process personal information based on one or more of the following:
- Performance of a contract
- Steps taken before entering into a contract
- Customer consent
- Compliance with legal obligations
- Legitimate business interests
- Protection of legal rights
Our legitimate interests may include operating our business, communicating with customers, improving our services, preventing fraud, maintaining security, and marketing relevant business services.
6. WooCommerce and Online Orders
Our website uses WooCommerce to manage online products, checkout, customer accounts, and orders.
When you place an order, information such as your name, company, email, telephone number, billing details, selected products, and service options may be stored in our website database.
For Odoo implementation packages, your selected Odoo Setup Packs may also be stored as part of the order so that Ever Digital can confirm and deliver the purchased scope.
Order records may be retained for accounting, commercial, support, dispute resolution, and legal purposes.
7. Payment Processing
Payments made through our website may be processed by third-party payment service providers.
Payment providers may collect information required to process your transaction, which can include:
- Card information
- Bank information
- Billing details
- Transaction identifiers
- Authentication information
Ever Digital generally receives payment status and transaction-related information needed to manage your order.
Full payment-card details are typically processed directly by the payment provider rather than by Ever Digital’s website.
Payment providers process information according to their own privacy policies and security standards.
8. Odoo Implementation and Project Data
Customers purchasing Odoo implementation services may provide Ever Digital with business information required to configure or implement their system.
This may include operational, employee, customer, product, accounting, inventory, or other business information.
We use project information only as reasonably necessary to:
- Perform implementation services
- Configure the customer’s system
- Provide technical support
- Perform approved migration activities
- Train users
- Resolve project-related issues
Where customer systems contain personal information relating to their own employees, customers, suppliers, or other individuals, the customer remains responsible for ensuring that such data is lawfully provided to Ever Digital.
9. SaaS and Software Solutions
Ever Digital may operate SaaS products and software solutions, including current and future Ever Digital products.
Depending on the service, these systems may collect account, business, transaction, operational, usage, or technical information.
Additional privacy notices may apply to individual SaaS products where the nature of the service requires more specific information.
Where a product has its own Privacy Policy, that product-specific policy may supplement this Privacy Policy.
10. Cookies
Our website may use cookies and similar technologies.
Cookies may be used for:
- Website functionality
- Customer sessions
- Shopping cart functionality
- Authentication
- Security
- Analytics
- Advertising measurement
- User preferences
Cookies may be classified as:
Strictly Necessary Cookies
Required for the website, shopping cart, login, checkout, security, and other essential functions.
Analytics Cookies
Used to understand website usage and improve performance.
Marketing Cookies
May be used to measure advertising campaigns or understand how visitors arrive at the website.
Preference Cookies
Used to remember user preferences or settings.
Where legally required, non-essential cookies may only be used after obtaining appropriate consent.
11. Google Analytics and Search Tools
Ever Digital may use Google Analytics and other Google services to understand website traffic and performance.
These services may collect information such as:
- IP address
- Device information
- Browser information
- Pages visited
- Referral source
- Approximate location
- Website interactions
Google processes information according to its own privacy terms.
We may also use Google Search Console to monitor search performance and website indexing.
12. Advertising and Marketing Platforms
Ever Digital may use advertising platforms such as Meta, Google, LinkedIn, or other digital advertising services.
These platforms may use cookies, pixels, or similar technologies to:
- Measure campaign performance
- Attribute website visits to campaigns
- Measure conversions
- Improve advertising relevance
- Build aggregated advertising audiences where permitted
Users may be able to control advertising preferences through the relevant platform.
13. Email Communications
We may send transactional emails relating to:
- Orders
- Payments
- Account activity
- Password resets
- Project updates
- Customer support
- Service delivery
Where permitted, we may also send marketing communications.
You may unsubscribe from marketing emails using the unsubscribe mechanism provided in the message where available.
Transactional and service-related communications may continue where necessary to complete an order, deliver a service, or manage an account.
14. Information We Share
Ever Digital does not sell personal information to advertisers or data brokers.
We may share information with service providers when necessary to operate our business, including:
- Website hosting providers
- Payment processors
- Email delivery services
- Analytics providers
- Cloud service providers
- Software vendors
- Professional advisers
- Contractors involved in authorized service delivery
Service providers are given access only as reasonably required for their role.
We may also disclose information where required by law or where reasonably necessary to:
- Respond to lawful government requests
- Protect our legal rights
- Prevent fraud
- Protect customers
- Investigate security incidents
- Enforce contractual obligations
15. International Data Transfers
Ever Digital operates from Iraq and may provide services to customers in other countries.
Some third-party service providers may process or store information in countries different from your own.
Where required, we take reasonable steps to use appropriate safeguards when information is transferred internationally.
By using international online services, certain information may therefore be processed in jurisdictions with different data-protection laws.
16. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including legal, accounting, security, support, and contractual requirements.
Typical website retention periods may include:
- Pending orders: approximately 30 days
- Failed orders: approximately 30 days
- Cancelled orders: up to 12 months
- Inactive accounts: approximately 24 months
- Completed orders: up to 7 years
- Refunded orders: up to 7 years
Certain information may be retained longer where required by law, contract, accounting standards, litigation, security requirements, or legitimate business needs.
17. Data Security
Ever Digital uses reasonable technical and organizational measures designed to protect information against:
- Unauthorized access
- Unauthorized disclosure
- Accidental loss
- Misuse
- Alteration
- Destruction
Security measures may include:
- Restricted access
- Authentication controls
- Secure hosting
- HTTPS encryption
- Software updates
- Backup procedures
- Access logging
- Security monitoring
However, no internet transmission or information-storage system can be guaranteed to be completely secure.
18. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information.
These may include the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Request restriction of processing
- Object to certain processing
- Withdraw consent
- Request a copy of certain information
- Opt out of marketing communications
Some rights may be limited where information must be retained for legal, accounting, contractual, fraud-prevention, or legitimate business reasons.
To submit a privacy request, contact:
We may request information necessary to verify your identity before processing certain requests.
19. Account Deletion and Order Records
Customers may request deletion of their website account where applicable.
Deleting an account does not necessarily require Ever Digital to delete:
- Completed order records
- Financial records
- Tax records
- Contract records
- Fraud-prevention records
- Records required for legal claims
Such information may be retained where legally or commercially necessary.
20. Children’s Privacy
Ever Digital’s website and services are intended for businesses and adult users.
We do not knowingly offer our services directly to children or intentionally collect personal information from children.
If you believe a child has provided personal information to us, contact us so that we can review the matter.
21. Automated Decision-Making
Ever Digital does not generally use customer personal information to make legally significant decisions based solely on automated processing.
Automated systems may be used for ordinary website functionality, analytics, fraud detection, marketing attribution, or service automation.
22. External Websites
Our website may contain links to third-party websites, including technology vendors, partners, payment providers, social networks, and other services.
Ever Digital is not responsible for the privacy practices or content of external websites.
You should review the privacy policy of any third-party website you visit.
23. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
- Our services
- Our website
- Technology
- Legal requirements
- Business practices
- Third-party services
The updated version will be published on this page with a revised effective date.
We encourage users to review this Privacy Policy periodically.
24. Contact Ever Digital
If you have questions, concerns, or requests relating to privacy or personal information, contact:
Ever Digital for General Trading and Computer Programs Ltd.
Empire Business Towers, T4, Floor 2, Office No. 5
Empire World, Erbil
Kurdistan Region, Iraq
Email: info@ever-digital.com
Website: www.ever-digital.com