Refund, Cancellation & Returns Policy

Effective Date: 7 September 2026

This Refund, Cancellation & Returns Policy applies to products and services purchased from Ever Digital for General Trading and Computer Programs Ltd. (“Ever Digital”, “we”, “us”, or “our”) through www.ever-digital.com.

Ever Digital primarily provides professional implementation services, business software, SaaS products, consulting, and digital solutions. Because these are not physical goods, traditional product returns generally do not apply.

Our goal is to maintain a clear and fair policy while recognizing that implementation work, consulting time, configuration, third-party services, and project resources may become non-recoverable once work begins.

1. Odoo Starter Implementation Packages

Our Odoo Starter packages are fixed-scope professional implementation services.

Examples include:

• Odoo Starter Minor
• Odoo Starter Small
• Odoo Starter Growth
• Odoo Starter Medium

Customers select their required Odoo Setup Packs and purchase an implementation package according to the defined number of users, Setup Packs, implementation hours, and included services.

Before Implementation Work Begins

If you request cancellation before Ever Digital begins implementation work, you may request a full refund of the Ever Digital implementation fee.

Any payment processing charges, bank fees, currency-conversion costs, or third-party fees that cannot be recovered by Ever Digital may be deducted from the refund where permitted by applicable law.

After Implementation Has Started

Once implementation work has started, a full refund is no longer automatically available.

If a project is cancelled after work begins, Ever Digital may refund the unused portion of the implementation package after deducting:

• Implementation hours already used
• Requirements analysis already performed
• Configuration work already completed
• Training already delivered
• Testing or UAT assistance already provided
• Project management work already performed
• Non-refundable third-party expenses
• Other services already delivered under the package

The refundable amount, if any, will be calculated according to the remaining unused portion of the purchased package.

Package Hour Calculation

Where implementation hours are used to calculate the value of completed work, the package value may be allocated proportionally according to the implementation hours included in the package.

For example, if a package includes 20 implementation hours and a portion of those hours has already been consumed, the used portion may be deducted from the amount eligible for refund.

After Go-Live or Final Handover

Once the agreed implementation has reached final go-live, final handover, or substantial completion of the purchased scope, the implementation service is considered delivered and is non-refundable, except where required by applicable law.

2. Change of Mind

Because Ever Digital sells professional services rather than ordinary physical products, refunds are not generally available simply because a customer changes their mind after implementation work has started.

We therefore recommend reviewing:

• Package scope
• Number of users
• Included implementation hours
• Selected Odoo Setup Packs
• Exclusions
• Payment terms

before completing your purchase.

3. Incorrect Package Selection

If you purchase the wrong Odoo Starter package, contact Ever Digital as soon as possible.

Where implementation has not yet started, we may allow you to:

• Upgrade to another package
• Apply the amount already paid toward another package
• Cancel the original order and purchase the correct package

If work has already begun, any adjustment will take into account services already performed.

4. Package Upgrades

If your requirements exceed the package purchased, Ever Digital may recommend upgrading to a larger package.

Amounts already paid toward the original package may be applied toward the upgraded package where agreed.

For example:

Odoo Starter Small → Odoo Starter Growth

The customer may only need to pay the agreed difference rather than purchasing a second complete implementation package.

5. Requirements Outside the Purchased Scope

Odoo Starter packages cover only the scope described on the relevant product page and the Setup Packs selected by the customer.

The package does not automatically include requirements such as:

• Custom software development
• Complex integrations
• Advanced migration
• Specialized reports
• Custom documents
• Additional users
• Additional Setup Packs
• Additional implementation hours
• Hardware
• On-site travel
• Third-party subscriptions

If additional requirements are discovered, Ever Digital will provide a separate quotation or package upgrade before performing the additional work.

The existence of additional requirements does not automatically entitle the customer to a refund of services already delivered.

6. Customer Delays and Project Inactivity

Successful implementation requires timely cooperation from the customer.

Customers may be required to provide:

• Business requirements
• System access
• Data
• User lists
• Decisions and approvals
• Testing feedback
• UAT confirmation
• Training availability

If a project is delayed because the customer does not provide required information, access, approvals, or participation, the project may be paused.

Customer-caused delays do not automatically create a right to a refund for work already completed or implementation capacity already consumed.

Ever Digital may contact the customer to reschedule or restart the project.

7. Remaining Payments and Installments

Some Ever Digital services may allow partial payment or milestone-based payments.

Where a package has a remaining balance, the outstanding amount must be paid according to the agreed payment milestone.

Ever Digital may pause:

• Additional configuration
• Final training
• Go-live
• Production handover
• Final deliverables

until an overdue balance is paid.

A partial payment is considered payment toward the purchased service and is not automatically a refundable security deposit.

Any refund request will be evaluated according to the amount of work already performed.

8. Odoo Licenses

Odoo user licenses and subscriptions are not included in our Odoo Starter implementation prices unless explicitly stated otherwise.

Where Ever Digital purchases or arranges an Odoo subscription on behalf of a customer, the applicable Odoo licensing and subscription terms may apply.

Once a third-party license has been:

• Purchased
• Activated
• Assigned
• Renewed

the related charge may be non-refundable if the third-party provider does not provide Ever Digital with a refund.

9. Hosting and Third-Party Services

Hosting, cloud infrastructure, domains, third-party software, APIs, SMS services, external subscriptions, payment-provider costs, and similar external services may be governed by their respective provider’s terms.

Once Ever Digital has purchased or activated such a service on the customer’s behalf, the related cost is normally non-refundable where the provider does not permit cancellation or reimbursement.

Ever Digital will not retain a recoverable third-party refund that properly belongs to the customer.

10. Custom Development and Custom Projects

Custom software development, integrations, custom Odoo modules, custom reports, software engineering, and bespoke implementation projects are generally governed by the specific quotation, proposal, statement of work, or contract issued for that project.

Unless otherwise agreed:

• Completed work is non-refundable.
• Approved and completed milestones are non-refundable.
• Hours already consumed are non-refundable.
• Third-party costs already incurred are non-refundable.
• Unperformed work may be eligible for adjustment or refund depending on the project status.

Where the project-specific agreement conflicts with this general policy, the project-specific agreement will normally govern.

11. SaaS Subscriptions

Ever Digital may offer SaaS products and recurring software subscriptions.

Unless a product-specific policy states otherwise:

Cancellation

Customers may cancel future renewal of an eligible SaaS subscription according to the cancellation options available for that service.

Cancellation normally prevents the next renewal and does not automatically refund the current subscription period.

Current Subscription Period

Subscription fees already paid are generally non-refundable once the subscription period has started, except where:

• The service was incorrectly charged
• Ever Digital approves a refund
• A product-specific policy provides otherwise
• Applicable law requires a refund

Product-Specific Policies

Some Ever Digital SaaS solutions may have their own subscription, cancellation, trial, refund, or service-level terms.

Where provided, those product-specific terms supplement this policy.

12. Digital Products

If Ever Digital sells downloadable software, templates, digital files, licenses, or other immediately accessible digital products, those items may become non-refundable once they have been:

• Downloaded
• Accessed
• Activated
• Licensed
• Delivered electronically

unless the product is defective, incorrectly supplied, or applicable law provides otherwise.

13. Training and Consulting Services

Booked consulting, training, workshops, or professional-service sessions may be cancelled or rescheduled before delivery, subject to the terms stated when booking.

Once a consulting or training session has been delivered, the related service fee is non-refundable.

If Ever Digital must cancel a paid session and cannot provide a reasonable replacement date, the customer may request a refund for the affected undelivered service.

14. Duplicate or Incorrect Charges

If you believe you were:

• Charged twice
• Charged the wrong amount
• Charged for an order that failed
• Charged without receiving confirmation

contact us immediately.

Verified duplicate or incorrect charges will be corrected or refunded as appropriate.

15. Technical Problems

A technical issue does not automatically qualify an order for a full refund if Ever Digital can reasonably correct the issue.

If you experience a problem with a product or service, please allow our team a reasonable opportunity to investigate and resolve it.

Where Ever Digital is unable to deliver a paid service within the agreed scope, we may provide an appropriate remedy, which may include:

• Correction
• Replacement service
• Additional support
• Credit
• Partial refund
• Full refund for an undelivered portion

depending on the circumstances.

16. Returns of Physical Goods

Ever Digital’s online store primarily sells software and professional services.

Where we separately sell physical products or hardware, the applicable quotation, product terms, warranty, or separate return conditions may apply.

Opened, configured, installed, registered, customized, or specially ordered hardware may not be eligible for return unless defective or otherwise required by applicable law.

17. Non-Refundable Items

Subject to applicable law, the following are generally non-refundable once incurred or delivered:

• Completed implementation services
• Used implementation hours
• Completed custom development
• Completed consulting
• Delivered training
• Activated software licenses
• Third-party subscription costs
• Hosting already activated
• Domain registration fees
• Payment-processing costs that cannot be recovered
• Bank or currency-conversion charges
• Travel expenses already incurred
• Custom-built deliverables
• Completed project milestones
• Digital products already downloaded or activated

18. Refund Request Procedure

To request a refund or cancellation, contact:

info@ever-digital.com

Please include:

• Customer or company name
• Order number
• Product or service purchased
• Date of purchase
• Reason for the request
• Any relevant supporting information

Ever Digital will review the order, project status, services already delivered, and applicable third-party charges before confirming whether a refund is available.

19. Refund Processing

If a refund is approved, it will normally be returned using the original payment method where possible.

Ever Digital aims to process approved refunds within approximately 7–14 business days.

Payment providers, card issuers, and banks may require additional processing time before the refunded amount appears in the customer’s account.

Ever Digital is not responsible for delays caused solely by the customer’s bank or payment provider.

20. Currency and Exchange Rates

Our online store may charge customers in currencies such as USD.

If your payment account uses another currency, your bank or payment provider may perform currency conversion.

Refund amounts are generally issued in the original transaction currency.

Differences caused by:

• Exchange-rate changes
• Bank conversion rates
• Foreign transaction charges
• Payment-provider charges

are outside Ever Digital’s control.

21. Chargebacks and Payment Disputes

If you believe an order or payment is incorrect, please contact Ever Digital before initiating a chargeback.

We will make reasonable efforts to investigate and resolve legitimate billing disputes.

Where a chargeback is filed, Ever Digital may provide the payment provider with relevant transaction and service-delivery records, including:

• Order details
• Customer-selected options
• Communications
• Implementation records
• Training records
• Service-delivery evidence
• Payment information

as reasonably necessary to respond to the dispute.

22. Fraudulent Orders

Ever Digital reserves the right to cancel or refund an order where we reasonably suspect:

• Fraud
• Unauthorized payment
• Identity misuse
• Payment abuse
• Security risk
• Violation of our terms

We may request additional verification before providing services for certain transactions.

23. Refunds Initiated by Ever Digital

Ever Digital may cancel an order and issue a full or partial refund where we determine that:

• We cannot reasonably deliver the purchased scope
• The service was purchased in error
• There is a pricing or technical error
• The requested activity cannot legally or technically be provided
• Continuing the project would be inappropriate under the circumstances

Where cancellation results from Ever Digital’s inability to deliver and the customer is not responsible for the issue, any undelivered service value will be handled fairly.

24. Statutory Rights

Nothing in this policy is intended to remove or restrict any mandatory rights that a customer may have under applicable consumer-protection or other laws.

Where applicable law provides rights that cannot legally be waived, those rights will take precedence over conflicting provisions of this policy.

25. Changes to This Policy

Ever Digital may update this Refund, Cancellation & Returns Policy from time to time to reflect changes in:

• Products
• Services
• Payment methods
• Business practices
• Laws or regulations

The latest version will be published on this page with the updated effective date.

26. Contact Ever Digital

For refund, cancellation, billing, or order questions, contact:

Ever Digital for General Trading and Computer Programs Ltd.
Empire Business Towers, T4, Floor 2, Office No. 5
Empire World, Erbil
Kurdistan Region, Iraq

Email: info@ever-digital.com
Website: www.ever-digital.com