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Terms & Conditions

On this page
  1. 1. About Ever Digital
  2. 2. Odoo Starter Implementation Packages
  3. 3. What Is an Odoo Setup Pack?
  4. 4. Selection of Setup Packs
  5. 5. Standard Implementation Scope
  6. 6. Implementation Hours
  7. 7. Package Limits
  8. 8. Requirements Exceeding the Package
  9. 9. Custom Development Is Not Included
  10. 10. Odoo Licenses Are Separate
  11. 11. Hosting Is Separate
  12. 12. Third-Party Services
  13. 13. Data Migration
  14. 14. Customer Responsibility for Data
  15. 15. Customer Responsibilities
  16. 16. Delays Caused by the Customer
  17. 17. Project Timeline
  18. 18. Implementation Start
  19. 19. Training
  20. 20. User Acceptance Testing
  21. 21. Go-Live
  22. 22. Changes After Scope Confirmation
  23. 23. Payments
  24. 24. Taxes, Bank Charges and Currency Conversion
  25. 25. Failed or Reversed Payments
  26. 26. Refunds and Cancellations
  27. 27. Chargebacks
  28. 28. Intellectual Property
  29. 29. Customer Data Ownership
  30. 30. Custom Development Ownership
  31. 31. Software Updates
  32. 32. Support After Implementation
  33. 33. No Guarantee of Business Results
  34. 34. Customer Business Decisions
  35. 35. Accounting Configuration
  36. 36. Security
  37. 37. Backups
  38. 38. Availability of SaaS and Online Services
  39. 39. Separate SaaS Terms
  40. 40. Warranty and Correction of Issues
  41. 41. Limitation of Liability
  42. 42. Force Majeure
  43. 43. International Customers
  44. 44. Communications
  45. 45. Electronic Agreements
  46. 46. Website Information
  47. 47. Product Changes
  48. 48. Refusal or Cancellation of Orders
  49. 49. Suspension of Services
  50. 50. Termination
  51. 51. Confidentiality
  52. 52. Privacy
  53. 53. Governing Law
  54. 54. Dispute Resolution and Jurisdiction
  55. 55. Mandatory Consumer Rights
  56. 56. Severability
  57. 57. No Waiver
  58. 58. Entire Agreement
  59. 59. Changes to These Terms
  60. 60. Contact Ever Digital

Effective Date: 7 September 2026

These Terms & Conditions (“Terms”) govern the purchase and use of products and services offered by Ever Digital for General Trading and Computer Programs Ltd. (“Ever Digital”, “we”, “us”, or “our”) through www.ever-digital.com, including Odoo implementation packages, consulting, software, SaaS products, support, hosting, custom development, and other digital services.

By placing an order, creating an account, accepting a quotation, or using our services, you agree to these Terms together with any applicable product description, quotation, statement of work, Privacy Policy, Refund & Cancellation Policy, or product-specific terms.

If you are purchasing on behalf of a company or other organization, you confirm that you are authorized to accept these Terms on its behalf.

1. About Ever Digital

Ever Digital for General Trading and Computer Programs Ltd.
Empire Business Towers, T4, Floor 2, Office No. 5
Empire World, Erbil
Kurdistan Region, Iraq

Website: www.ever-digital.com
Email: info@ever-digital.com

Ever Digital provides ERP implementation, business software, SaaS products, automation, consulting, custom digital solutions, and related technology services to customers in Iraq and internationally.

2. Odoo Starter Implementation Packages

Ever Digital offers standardized, fixed-price Odoo implementation packages that allow customers with standard requirements to purchase implementation services online without requiring a custom quotation before ordering.

Our standard packages currently include:

PackageUsersIncluded Odoo Setup PacksImplementation Hours
Odoo Starter Minor1–2Up to 2Up to 10 hours
Odoo Starter Small3–5Up to 4Up to 20 hours
Odoo Starter Growth6–10Up to 8Up to 35 hours
Odoo Starter Medium11–20Up to 10Up to 60 hours

The applicable price is the price displayed on the relevant product page at the time the order is placed.

3. What Is an Odoo Setup Pack?

An Odoo Setup Pack represents a defined functional area of the customer’s implementation.

Available Setup Packs may include:

Sales & CRM Setup

CRM, Sales, Quotations, Customer Management and Invoicing.

Accounting Setup

Accounting, Invoicing, Expenses and standard financial configuration.

Inventory & Purchase Setup

Inventory, Purchase, Barcode and standard warehouse and purchasing workflows.

Point of Sale Setup

Point of Sale, products, payment methods, users and standard POS configuration.

HR Setup

Employees, Attendance and Time Off.

Projects Setup

Projects, Tasks and Timesheets.

Field Service Setup

Field Service, Projects, Tasks and Timesheets.

Website Setup

Odoo Website, standard pages, menus and forms.

eCommerce Setup

Website, eCommerce, online product catalog and standard ordering flow.

Manufacturing Setup

Manufacturing, Bills of Materials and standard Work Orders.

The detailed scope of each Setup Pack may be updated from time to time as Odoo applications and functionality change.

4. Selection of Setup Packs

Customers are not required to select their final Setup Packs during checkout unless the website specifically provides that functionality.

After the order is confirmed, Ever Digital will contact the customer during onboarding to confirm which Setup Packs will be implemented.

The number of Setup Packs selected may not exceed the limit of the purchased package.

For example:

Odoo Starter Small includes up to 4 Setup Packs.

A customer may therefore choose, for example:

Once the implementation scope is confirmed, changes may be subject to available implementation hours and Ever Digital’s approval.

5. Standard Implementation Scope

Odoo Starter packages are intended for standard Odoo implementation requirements.

The implementation may include, within the purchased package limits:

All work remains subject to the implementation-hour allowance included in the purchased package.

6. Implementation Hours

Each package includes a maximum number of Ever Digital professional-service hours.

Implementation hours may be used for activities including:

Time spent working on a customer’s implementation counts toward the package’s included hours regardless of whether that work occurs during meetings or independently by the implementation team.

Unused implementation hours have no cash value unless expressly agreed otherwise.

7. Package Limits

The purchased package is limited by all applicable package limits, including:

A customer’s requirements must fit reasonably within all applicable limits.

Selecting fewer Setup Packs does not increase the included hours or users unless Ever Digital agrees otherwise.

Similarly, unused users do not convert into additional Setup Packs or additional implementation hours.

8. Requirements Exceeding the Package

If Ever Digital determines that the customer’s requirements exceed the purchased package, we may recommend:

Ever Digital will not knowingly perform significant additional chargeable work without informing the customer.

Additional work may begin only after commercial terms are agreed.

9. Custom Development Is Not Included

Unless explicitly stated on the product page or quotation, Odoo Starter packages do not include custom software development.

Examples of custom development include:

Such work may be quoted separately.

10. Odoo Licenses Are Separate

The Odoo Starter package price is an implementation-service fee unless expressly stated otherwise.

Odoo Enterprise user licenses, subscriptions, and other Odoo charges are not included unless specifically shown on the product page, order, or quotation.

Customers are responsible for maintaining valid Odoo licenses required for their use of the software.

Odoo licensing is subject to the applicable terms of Odoo S.A.

11. Hosting Is Separate

Hosting is not included in an Odoo Starter implementation package unless expressly stated.

Possible hosting arrangements may include:

Hosting charges and terms may be governed by a separate subscription, quotation, or service agreement.

12. Third-Party Services

Some implementations may require or benefit from third-party services such as:

Third-party services are governed by their own terms, pricing, availability, and technical limitations.

Ever Digital is not responsible for changes, outages, restrictions, price increases, discontinued features, or other actions taken by third-party providers.

13. Data Migration

Basic master-data import assistance may be included within the package’s available implementation hours.

Examples may include appropriately prepared:

Advanced migration is not included unless expressly agreed.

Advanced migration may include:

Additional migration requirements may be quoted separately.

14. Customer Responsibility for Data

The customer is responsible for:

Ever Digital is not responsible for errors caused by inaccurate, incomplete, duplicated, corrupted, or incorrectly structured customer data.

15. Customer Responsibilities

Successful implementation requires active customer participation.

The customer agrees to provide reasonably requested:

The customer is responsible for appointing an appropriate contact person who can make or coordinate project decisions.

16. Delays Caused by the Customer

Project timelines depend on timely customer cooperation.

Ever Digital is not responsible for delays caused by:

Where a customer becomes inactive, Ever Digital may pause the project.

Rescheduling or restarting a substantially delayed project may require a revised timeline and, where additional work is required, additional charges.

17. Project Timeline

Any timeline provided by Ever Digital is an estimate unless a specific binding delivery deadline is expressly agreed in writing.

Actual implementation duration can depend on:

Ever Digital will make reasonable efforts to complete implementation efficiently but does not guarantee a specific go-live date unless expressly agreed.

18. Implementation Start

An implementation is considered started when Ever Digital performs project-related work following the order, including activities such as:

The implementation start date may be relevant to cancellation and refund eligibility.

19. Training

Training included within a package is intended to help customer users understand the implemented standard workflows.

Training time counts toward the package’s implementation-hour allowance unless otherwise stated.

Customers are responsible for ensuring appropriate employees attend scheduled training.

Repeated training sessions, training caused by customer staff turnover, or additional training beyond the package scope may be charged separately.

20. User Acceptance Testing

The customer is responsible for reviewing and testing the configured solution before go-live.

Ever Digital may assist with User Acceptance Testing (“UAT”), but the customer remains responsible for confirming that:

Issues identified during UAT should be reported promptly.

21. Go-Live

Go-live means the point at which the customer begins operational use of the implemented Odoo environment.

Ever Digital may provide reasonable go-live assistance within the package’s remaining implementation hours.

The customer is responsible for:

22. Changes After Scope Confirmation

Customers may request changes after the implementation scope has been confirmed.

Ever Digital will determine whether the requested change:

Changes may affect project timelines.

23. Payments

Customers must pay the amount shown at checkout or otherwise agreed before the applicable work or service milestone begins.

Where a package is sold with full payment upfront, full payment is required according to checkout terms.

Where installment, deposit, or milestone payment options are offered, the applicable payment schedule displayed at checkout, on the quotation, or on the invoice applies.

Ever Digital may pause services while an amount is overdue.

24. Taxes, Bank Charges and Currency Conversion

Prices may be shown in USD or another supported currency.

Unless otherwise stated, customers are responsible for any applicable:

Where Ever Digital is legally required to collect applicable taxes, those taxes may be added or included as required.

25. Failed or Reversed Payments

If a payment is:

Ever Digital may suspend or cancel the related order or service until payment is resolved.

26. Refunds and Cancellations

Refunds and cancellations are governed by our separate Refund, Cancellation & Returns Policy.

By purchasing a product or service, you acknowledge that implementation work may begin following order confirmation and that work already performed may affect refund eligibility.

Where there is any conflict regarding refunds, the applicable Refund & Cancellation Policy and mandatory applicable law will apply.

27. Chargebacks

Customers should contact Ever Digital before initiating a payment chargeback so that we have an opportunity to investigate and resolve the issue.

If a chargeback is initiated, Ever Digital may provide relevant evidence to the payment provider, including:

as reasonably necessary to respond to the dispute.

28. Intellectual Property

Odoo and related Odoo trademarks, software, and intellectual property belong to their respective owners.

Purchasing implementation services from Ever Digital does not transfer ownership of Odoo software or third-party intellectual property to the customer.

Ever Digital retains ownership of its pre-existing:

unless otherwise expressly agreed.

29. Customer Data Ownership

The customer retains ownership of its business data.

Ever Digital does not claim ownership of customer records, transaction information, customer lists, employee data, or other customer-owned operational data.

Our handling of personal information is also governed by our Privacy Policy.

30. Custom Development Ownership

Where custom development is separately purchased, ownership and licensing terms may be defined in the applicable quotation, contract, or statement of work.

Unless expressly agreed otherwise, Ever Digital may retain ownership of reusable components, general-purpose frameworks, libraries, methods, and pre-existing intellectual property incorporated into a custom solution.

31. Software Updates

Odoo, WordPress, WooCommerce, operating systems, browsers, mobile platforms, APIs, and third-party software may change over time.

Such updates may alter:

Work required because of future third-party changes is not automatically included in the original implementation package.

32. Support After Implementation

Ongoing support is not automatically included indefinitely with an implementation package.

Any support included on the relevant product page will apply according to the stated scope.

After any included support period or implementation hours are exhausted, continued support may require:

33. No Guarantee of Business Results

Ever Digital provides software implementation and technology services.

We do not guarantee that use of Odoo or any other solution will produce a particular:

Business results depend on many factors beyond the technology itself, including customer processes, employees, management, adoption, data quality, market conditions, and execution.

34. Customer Business Decisions

Customers remain responsible for decisions made using their ERP, accounting, SaaS, reporting, automation, or other systems.

Ever Digital does not provide legal, tax, audit, or regulated financial advice unless expressly agreed and appropriately qualified to do so.

Customers should obtain independent professional advice where required.

35. Accounting Configuration

Where Ever Digital assists with accounting configuration, the customer remains responsible for confirming:

with its accountant, auditor, or other qualified professional where necessary.

36. Security

Ever Digital uses reasonable technical and organizational measures in delivering its services.

However, no software, network, hosting environment, website, or internet-connected system can be guaranteed to be completely secure.

Customers are responsible for appropriately managing:

37. Backups

Customers are responsible for ensuring appropriate backup arrangements exist for systems and data under their control.

Where Ever Digital provides managed hosting, backup arrangements may be governed by the applicable hosting terms.

Before major data imports or system changes, customers should retain appropriate copies of important source data.

38. Availability of SaaS and Online Services

Where Ever Digital provides SaaS or hosted products, service availability may occasionally be affected by:

Product-specific SaaS terms or service-level conditions may also apply.

39. Separate SaaS Terms

Ever Digital may offer its own SaaS products, including current and future Ever Digital software platforms.

Specific SaaS products may have additional terms relating to:

Where product-specific terms exist, they supplement these general Terms.

40. Warranty and Correction of Issues

Ever Digital will make reasonable efforts to deliver services according to the agreed scope.

If a customer believes an agreed configuration has been incorrectly implemented, the customer should notify Ever Digital promptly and provide sufficient details for investigation.

Where a verified issue results directly from Ever Digital’s implementation work, we may correct it within a reasonable period.

This does not apply to issues caused by:

41. Limitation of Liability

To the maximum extent permitted by applicable law, Ever Digital will not be liable for indirect, incidental, special, punitive, or consequential loss arising from the use or inability to use our services.

This may include losses relating to:

To the maximum extent permitted by applicable law, Ever Digital’s aggregate liability relating to a particular purchased service will generally not exceed the amount paid to Ever Digital for that specific service giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded.

42. Force Majeure

Ever Digital is not responsible for failure or delay caused by events outside our reasonable control, including:

Affected obligations may be postponed for the duration of the event.

43. International Customers

Ever Digital accepts customers from multiple countries.

Customers are responsible for confirming that use of the purchased software or service is lawful and suitable within their jurisdiction.

Local laws, taxation, accounting requirements, privacy rules, and regulatory obligations may differ by country.

Ever Digital’s standard implementation does not automatically include jurisdiction-specific legal or regulatory consultancy unless expressly agreed.

44. Communications

Customers agree that Ever Digital may communicate with them using the contact information provided during checkout or project onboarding.

This may include:

Transactional and project communications may be sent where necessary to deliver the purchased service.

45. Electronic Agreements

Orders, online acceptances, emails, electronic approvals, digital signatures, and similar electronic communications may be used to establish commercial agreements between the customer and Ever Digital.

46. Website Information

We make reasonable efforts to keep product descriptions, prices, features, and website information accurate.

However, typographical, technical, or pricing errors may occasionally occur.

If an obvious error affects an order, Ever Digital may contact the customer to:

47. Product Changes

Ever Digital may update or discontinue packages, Setup Packs, features, prices, or commercial offerings.

Changes do not normally affect an already accepted order unless:

48. Refusal or Cancellation of Orders

Ever Digital may refuse or cancel an order where reasonably necessary, including where:

Where appropriate, amounts relating to undelivered services will be handled according to our Refund & Cancellation Policy.

49. Suspension of Services

Ever Digital may temporarily suspend services where reasonably necessary because of:

We will normally attempt to notify the customer where practical.

50. Termination

Either party may terminate an ongoing service relationship according to the applicable contract, subscription terms, quotation, or Refund & Cancellation Policy.

Termination does not remove obligations that arose before termination, including:

51. Confidentiality

During implementation, either party may receive confidential business or technical information from the other.

Each party agrees to use reasonable care to protect confidential information and not disclose it unnecessarily to third parties.

Confidential information does not include information that:

Ever Digital may disclose necessary information to employees, contractors, or service providers involved in delivering the customer’s service, subject to appropriate confidentiality obligations.

52. Privacy

Personal information is processed according to our Privacy Policy.

By using our website or purchasing services, customers acknowledge the data practices described in that policy.

53. Governing Law

These Terms are governed by the applicable laws of the Republic of Iraq and the Kurdistan Region of Iraq, subject to any mandatory rights that may apply to international consumers under applicable law.

54. Dispute Resolution and Jurisdiction

If a dispute arises, both parties should first attempt to resolve it in good faith through direct communication.

If the dispute cannot be resolved amicably, and unless another written agreement provides otherwise, disputes relating to Ever Digital services shall be subject to the competent courts of Erbil, Kurdistan Region, Iraq, to the extent permitted by applicable law.

55. Mandatory Consumer Rights

Nothing in these Terms is intended to remove any mandatory rights available to customers under applicable consumer-protection law.

Where a provision of these Terms conflicts with a right that cannot legally be waived, the mandatory legal requirement will prevail.

56. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

57. No Waiver

If Ever Digital does not immediately enforce a provision of these Terms, that does not mean we permanently waive the right to enforce it later.

58. Entire Agreement

For online purchases, these Terms together with the applicable:

form the agreement governing the purchased service.

For custom projects, a signed quotation, contract, statement of work, or other project-specific agreement may contain additional or different terms.

Where expressly agreed project-specific terms conflict with these general Terms, the project-specific terms will normally take precedence for that project.

59. Changes to These Terms

Ever Digital may update these Terms periodically to reflect changes in:

The latest version will be published on this page with the revised effective date.

Changes will not normally alter an already completed purchase retroactively unless required by law or agreed with the customer.

60. Contact Ever Digital

Questions about these Terms, online orders, or Ever Digital services may be sent to:

Ever Digital for General Trading and Computer Programs Ltd.
Empire Business Towers, T4, Floor 2, Office No. 5
Empire World, Erbil
Kurdistan Region, Iraq

Email: info@ever-digital.com
Website: www.ever-digital.com